Keywords: enterprise resource planning (ERP), human resource management, organizational change, business processes, enterprise management


This study aims to examine the most important factors in the successful implementation of enterprise resource planning (ERP) in the business processes of the enterprise. ERP-systems are general software systems that provide comprehensive functionality and integration of business processes in enterprises. Implementation is part of a successful change management strategy that requires careful analysis of the environment for change. When implementing changes, organizations should apply the following factors: project management / team effectiveness factors, end-user communication factor, culture factor, end-user training / involvement factors, and development factor. ERP-systems represent a significant expansion of previous information technologies in terms of the scale of organizational effects, transparency of internal transactions and the prevalence of technology in the work environment, complicating the adoption and development of software. The most widely used frameworks for measuring information system acceptance and use the Technology Acceptance Model and the Delone-McLean Success Model assume that information system use is discretionary and that user satisfaction is a good predictor of success. Critical ERP success factors fall into one of five main categories, namely: change management, senior management support, business process reengineering, vendor support, and customer engagement. Adopting ERP through change management will bring great success to the enterprise. But considering the environment and other people as the main tools is the main thing that wants the overall system to work well. In addition, there is a need to prepare for any obstacle. Critical ERP success factors fall into one of five main categories, namely change management, senior management support, business process reengineering, vendor support, and user involvement.


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How to Cite
Петрик, І. (2020). ВПРОВАДЖЕННЯ СИСТЕМИ ПЛАНУВАННЯ РЕСУРСІВ ПІДПРИЄМСТВА (ERP) В БІЗНЕС-ПРОЦЕСИ ПІДПРИЄМСТВА. Scientific Notes of Lviv University of Business and Law, 25, 71-75. Retrieved from https://nzlubp.org.ua/index.php/journal/article/view/268